Terms and Conditions for Casino Rewards
Welcome to the Terms and Conditions of Casino Rewards, available at houseoftaonga.com. These terms govern your access to and use of the website and any related services. By continuing to browse or use the platform, you confirm that you have read, understood, and agreed to be legally bound by these provisions. If you do not accept these terms, you must discontinue use of the website immediately.
1. General Provisions
By accessing houseoftaonga.com, you agree that these Terms and Conditions form a binding agreement between you and Casino Rewards. Your continued use of the platform indicates full acceptance of all policies referenced within this document. Users are individually responsible for ensuring that their activity complies with the laws and regulations applicable in New Zealand or their place of residence. Casino Rewards operates under international gambling licences, including frameworks associated with MGA and Curacao authorities, and players must independently verify whether online gambling is lawful in their jurisdiction.
2. Amendments to the Terms
Casino Rewards reserves the right to modify, update, or replace these Terms and Conditions at its sole discretion. Any revisions become effective immediately upon publication on houseoftaonga.com. It is your responsibility to review this page periodically to remain aware of any changes. Continued use of the platform after updates are posted constitutes acceptance of the revised terms. Notifications of significant updates may be issued through website announcements or via registered email addresses where applicable.
3. Eligibility and Registration
Access to Casino Rewards is restricted to individuals who are at least 18 years old. By creating an account, you confirm that you meet the minimum legal age requirement and that the information provided during registration is accurate and complete. Identity verification procedures may be conducted at any time to confirm your details and protect the integrity of the platform.
Users must comply with the following core registration principles:
- Each player is permitted to maintain only one account, and duplicate or multiple accounts are strictly prohibited. Breaches of this rule may result in account suspension and forfeiture of associated balances.
- All information submitted during registration must be truthful and kept up to date. Providing misleading or incomplete details may lead to account restrictions.
- Accounts are personal and non-transferable, and you may not allow third parties to access or operate your account. Responsibility for all activity conducted under your login credentials remains with you.
4. Game Availability and Restrictions
Game access may vary depending on geographic location and regulatory requirements. The use of VPNs or similar tools to bypass territorial restrictions is strictly forbidden and may result in account suspension. Certain providers, including companies such as NetEnt, may impose additional territorial limitations that must be respected. Casino Rewards reserves the right to restrict or block access to specific regions in accordance with licensing obligations and compliance standards.
5. Dormant and Inactive Accounts
An account is classified as inactive if there has been no login activity for a continuous period of 12 months. In such cases, Casino Rewards may apply a monthly administrative fee of €10, deducted from the remaining balance. If the balance reaches zero, the account may be closed without further notice. Players are encouraged to log in periodically to avoid inactivity charges and maintain account status.
6. Supported Currencies and Cryptocurrency Use
Casino Rewards supports multiple fiat currencies as well as selected cryptocurrencies. Exchange rates are based on prevailing market values at the time of the transaction and are subject to change without prior notice. Conversion fees may apply and will be displayed during the transaction process. Cryptocurrency deposits are converted into NZD or the account’s base currency according to current market rates.
| Currency | Conversion basis | Transaction fee |
|---|---|---|
| NZD | Fixed 1:1 base currency | 2% |
| BTC | Market rate at time of deposit | 1% |
| ETH | Market rate at time of deposit | 1% |
| USDT | 1:1 USD reference rate | 0.5% |
7. Deposit Policy
Deposits must be made using payment methods registered in the player’s own name. The standard minimum deposit is $10 NZD or the equivalent in another supported currency. Maximum deposit limits may vary depending on the selected payment method and verification status.
When making a deposit, you agree to the following conditions:
- Third-party payments are not permitted under any circumstances. Transactions originating from accounts not held in your name may be declined.
- Cryptocurrency deposits will be converted at the prevailing rate minus applicable conversion fees. The final credited amount may differ due to market fluctuations.
- All transactions are subject to internal security and anti-fraud checks. Casino Rewards may request additional documentation before approving certain deposits.
8. Withdrawal Policy
Withdrawal requests are typically processed within 0–48 hours, although additional verification may extend this timeframe. KYC procedures may take up to 30 days depending on document completeness and compliance checks. Daily withdrawal limits are generally set at $5,000 NZD, while monthly limits may reach $20,000 NZD. Progressive jackpot winnings are exempt from standard payout caps and are paid in full according to applicable terms.
9. Refund Policy
Refund requests must be submitted within 24 hours of the original transaction or within 30 days if a dispute is identified later. All refund claims are subject to identity verification requirements. Casino Rewards reserves the right to decline refund requests that do not meet policy conditions. Decisions are made in accordance with regulatory obligations and internal risk management procedures.
10. Anti-Fraud and Anti-Money Laundering
Casino Rewards applies strict anti-fraud and AML policies to protect both the platform and its users. Advanced monitoring systems are used to detect suspicious transactions and irregular betting patterns. Collusion, chargeback abuse, or manipulation of games will result in immediate account suspension. Where required by law, funds linked to suspicious activity may be frozen or confiscated in line with AML regulations.
11. Responsible Gaming
Casino Rewards is committed to promoting safe and responsible gambling practices. Players are encouraged to use available tools to control their activity and spending. Deposit limits, cooling-off periods, and self-exclusion options are available to help maintain balanced participation.
The following responsible gaming controls may be applied:
- Players may set daily, weekly, or monthly deposit limits within their account settings. These limits cannot be increased without a mandatory waiting period.
- Self-exclusion options range from 24 hours to indefinite suspension. During exclusion periods, account access is restricted.
- Cooling-off periods allow temporary pauses in gameplay for a minimum of 24 hours. These tools are designed to encourage responsible behaviour and prevent impulsive play.
12. Limitation of Liability
Casino Rewards is not liable for technical malfunctions, software interruptions, or external factors beyond reasonable control. Gambling involves financial risk, and users accept that losses may occur during participation. The platform does not guarantee winnings or uninterrupted service availability. Liability is limited to the extent permitted by applicable law.
13. Intellectual Property
All content displayed on houseoftaonga.com, including text, graphics, logos, and software, is protected by intellectual property laws. Unauthorized reproduction, distribution, or modification of materials is strictly prohibited. Casino Rewards branding elements are registered trademarks and may not be used without prior written consent.
14. Complaints and Arbitration
Users who wish to file a complaint should first contact the support team through official communication channels. If a dispute remains unresolved, the matter may be referred to an independent arbitrator in Cyprus or Curacao, depending on regulatory jurisdiction. Governing law will be determined by applicable licensing and compliance frameworks. Arbitration decisions will be binding where required by law.
15. Acknowledgement
By continuing to use houseoftaonga.com, you confirm that you understand and accept these Terms and Conditions. These provisions were last updated on October 1, 2023, and remain effective until amended. Ongoing use of the platform signifies continued agreement with any revised terms. For further clarification, users may contact the support team through the website’s official channels.